Aexion Store Policy

Shipping, Returns and Warranty

Shipping Policy

Aexion Inc. will ship your order within 1-3 business days once an order has been processed. Please note that shipping times may vary by carrier and are not guaranteed. Below are several shipping options we offer along with approximate arrival time for each order.

Shipping Options and ETA (approximate)

  • USPS First-Class (3-5 business days)
  • USPS Ground (5-7 business days)
  • USPS Priority Mail {2-3 business days)
  • UPS Ground (5-7 business days)

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your product to request a return. To be eligible for a return, the product must be in the same condition that you received it, unused, with tags, and in its original packaging. We will also need the receipt or proof of purchase.

Eligible Returns

If your return is received and accepted, we will refund you the amount of the product that was purchased. There are no refunds for return shipping unless your order was either damaged during shipment or under warranty. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you receive the wrong product, so that we can evaluate the issue and make it right.

  1. To start a return, please contact us at
  2. Eligible returns will need to be sent to the following address:

    Aexion Inc.
    PO Box 504
    Roseville, CA. 95661

Product Warranty

The Door Jamb Assist, Tactical Door Jamb Assist, and Accessory Kit ("the product") come with a limited lifetime warranty. The warranty covers manufacturing defects only, including material and workmanship issues, that may arise during normal use of the product. The warranty does not cover injury or accidents to any person or property caused by misuse, abuse, modifications, or accidents of any kind. If any defects or issues with the product arise, the customer must return the product to the manufacture, with proof of purchase. The manufacture will inspect the returned product, and if it is determined the product failed due to manufacturing defects, the manufacture will either repair or replace the product, at its sole discretion, free of charge, provided that the issue is covered by the warranty. The customer is responsible for all shipping and handling costs associated with returning the product to the manufacturer. If it is determined the product failed due to a manufacturing defect, the customer will be reimbursed the cost of shipping, with proof of shipping cost provided. This warranty is non-transferable and only applies to the original purchaser of the product. The manufacturer is not liable for any damages, direct or indirect, that may result from the use or misuse of the product. This warranty is in lieu of all other warranties, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose or use. The manufacturer reserves the right to make changes to this warranty at any time without prior notice. By using the product, you acknowledge and agree to these terms and conditions.

Have Questions? Please Call or Email Us!

Whether you have questions about new products from Aexion, your order, or if you have general questions, please do not hesitate to contact us.
We're happy to assist you.

Sales & Custom/Bulk Orders

Orders & Product Support

Reviews From Real People

What Customers Say

  • "Thank you for allowing my department to test and review the Tracer Line, it is a wonderful tool that will benefit the fire service tremendously."

    Bill Pepe
    Deputy Chief, Branford Fire Department
  • "The Tracer Line is a useful tool that can aid firefighters in finding their way out of smoke filled environments. The Tracer Line would be an “excellent” tool for any department – especially those who may have to search multiple apartments or office buildings."

    Steve Pegram
    Writer/Product Review, Fire Rescue Magazine
  • "Over my 31 year carrier I have tested many products used to save a victims life as well as my own. I responded to the Oklahoma City Federal Building attack and the WTC attacks of 911. In both of these cases as well as others I responded to, having a product such as the Tracer Line would have been of tremendous value."

    Arthur Gonsalves
    Urban Search Rescue Team (CA. Task Forces 7) Sacramento Metro Fire Department

Shop with Confidence

Quality Tested

Our products are designed to last. Rugged, durable, and easy to use.

Fast Shipping

We make it a priority to ship out your orders quickly.

Customer Care

We keep our customers happy with solid support and service.